SUMMARY:   This 5-day course teaches student effective business process management techniques using IBM's WebSphere Business Modeler. Emphasis is placed on business process decomposition, modeling, assignment of metrics, and continuous improvement. Additionally, the course covers the use of simulation and distribution techniques, as well as other advanced features of WebSphere Business Modeler. AUDIENCE:   This course is intended for organizations and individuals implementing service-oriented architecture and/or business process management. This course is typically focused on business analyst and IT governance roles. PREREQUISITES:   General knowledge of business process modeling and service-oriented architecture are useful for this course. DURATION:   5 days. APPROACH:   Instructor-led participative lecture, with emphasis on hands-on labs utilizing IBM's WebSphere Business Modeler. OBJECTIVES:   After completing this course, the delegate will be able to: Identify and model business processes Decompose and analyze business processes and identify potential IT services Continually improve business processes Assign metrics and measure current and improved business processes Learn effective business process management techniques Create process models using IBM's WebSphere Business Modeler Create and run simulations and conduct analyses of business processes Understand and use advanced features of IBM's WebSphere Business Modeler Apply business process management techniques COURSE CONTENT:   Introduction to Business Process Management Introduction to Business Process Analysis Introduction to WebSphere Business Modeler Process Analysis using SIPOC Advanced Techniques for Using SIPOC Mapping SIPOC to WebSphere Business Modeler Defining Roles Defining Resources Defining Business Items and Attributes Process Measurements and Metrics Process Mapping Business Process Analysis Techniques Process Model Validation and Analysis Introduction to Queries Introduction to Reports Introduction to Process Simulation Process Reengineering Techniques Process Reengineering in WebSphere Business Modeler Simulating Reengineered Processes Comparing Simulation Results Improving Simulation Models Identifying Services Defining Services Process Modeling and Continuous Improvement Introducing Business Rules MP/09