SUMMARY:   Successful application development projects require effective interaction between users and information services representatives. A variety of specialists from both groups may be involved in requirements planning, analysis, and/or design JAD/RAD sessions throughout the development life cycle. A facilitator and recorder(s) work with the project sponsor and project leader to perform the vital role of planning JAD/RAD sessions, and they enable JAD/RAD participants to interact productively during the sessions, while assuring that session deliverables are documented accurately. This workshop addresses major outputs developed in JAD/RAD sessions (requirements, data and process models, screens, and report designs), as well as providing skill development in communication, facilitation, and participation techniques that contribute to commitment and consensus-building among team members. Workshops provide experience in the phases of the JAD/RAD process (definition, research, planning, follow-up, and evaluation). Simulated JAD/RAD session activities allow opportunities for extensive practice in facilitation and documentation. AUDIENCE:   This workshop is designed to prepare facilitators, recorders, project leaders and project team members to facilitate and record elements of the JAD/RAD process, or to become more effective project team members. Attendance at the training session is limited to fifteen participants. DURATION:   3 or 4 Days OBJECTIVES:   After taking this course the student should be able to: Provide an overview of the what, why, where, who, and how of a Joint Application Development/Rapid Application Development. Describe the contributions of the facilitator, recorder(s), and other key players to the success of JAD/RAD sessions. Understand elements of effective group dynamics Detail elements of JAD/RAD session preparation, research, planning, facilitating, and follow-up activities Outline a variety of facilitation and recording techniques Build facilitation and participation skills Provide opportunities for practice and critique of facilitation, recording, and participation behaviors COURSE CONTENT:   JAD, RAD AND THE DEVELOPMENT LIFE CYCLE JAD/RAD Definition JAD and RAD in the Development Life Cycle JAD/RAD Deliverables Deliverable Templates CASE/Development Tools and JAD/RAD JAD/RAD Integration Stand Alone RAD Prototypes RAD Strategy Workshop:Select Life Cycle Deliverables for JAD/RAD Sessions JOINT APPLICATION DEVELOPMENT/RAPID APPLICATION DEVELOPMENT OVERVIEW Objectives Psychological Climate JAD/RAD Rules JAD/RAD Behavioral Guides JAD/RAD Logistics Meeting Room Evaluation Checklist Room Arrangement Setting Up the Meeting Room JAD/RAD Timing Requirements JAD/RAD Phases JAD/RAD Session Types Workshops: (1)  Develop JAD/RAD Rules. (2)  Arrange JAD/RAD Room. (3)  Develop JAD/RAD Session Evaluation Criteria JAD/RAD ROLES AND RESPONSIBILITIES Executive Sponsor Project Leader JAD/RAD Team Members Recorder Role and Characteristics Facilitator Role and Characteristics Facilitator and Recorder Partnership RAD Technography / Data/ Screen / Reports Coordination of JAD/RAD Personnel Workshops: (1)  Develop Facilitator Planning Checklist. (2)  Develop Supplies/Equipment Checklist. RECORDING FACILITATION AND PARTICIPATION SKILLS Note Taking Note Taking Guidelines Note Taking With a Flip Chart Note Taking With an Overhead Projector Forms to Produce Deliverables Note Taking With Software Workshop:Noting Results Listening Normal Listening Active Listening When to Use Active Listening Workshop:Active Listening Practice Questioning Questioning in Group Facilitation Question Types Open-ended Questions Specific Questions Binary Questions Pseudo Questions Standard Questions Questioning Guidelines Dealing with the Answers Workshop:Questions for Roles/Responsibilities Observing Process versus Content Observable Behaviors Observable Interaction Patterns Observing Body Language Raising Group Process Awareness Providing Process Feedback Workshop:Process Observation Selling Sales Strategies Intellectual Approach Financial Approach Emotional Approach The Close Selling JAD/RAD Workshop:JAD/RAD Sales Presentation Consensus Building Definition of Consensus Importance of Consensus Building Consensus Building Tools and Techniques Confirming Consensus Handling Problem Behavior Intervention Criteria Selecting an Intervention The Excessive Talker The Non Participator The Avoider The Degrader The Opposer The Side Conversationalists Workshop:Interventions for Problem Behavior Handling Conflict Conflict Types Conflict Resolution Techniques Conflicts Between Users and IS Facilitation Guidelines GROUP DYNAMICS Effective Group Dynamics Facilitating a Group of Adults Stages of Group to Team Evolution Group Roles Developing Sub Groups Successful Group Facilitation Facilitator Training JAD/RAD PROCESS Phases Timing Open Issues Assumptions Project Definition Topics Project Methodology Workshop:Develop/Conduct Executive Sponsor Interview Research What the Facilitator Needs to Know Researching the JAD/RAD participants Researching the Current System Workshop:Define Current System Planning Planning Activities Participant Education Benefits of an Agenda Agenda Dependencies Agenda Development Agenda Item - Content Agenda Item - Format Agenda Item - Level of Detail Agenda Item - Process (Exercises) Agenda Item - Scripts Workshop:Plan Detailed Agenda JAD/RAD Sessions Target Meetings Focus Group Interview Structured Walk-through Workshops Conducting the Workshop Follow-up Focus Group Interview Target Meeting Evaluation SUMMARY JAD/RAD benefits When to use JAD/RAD JAD/RAD Critical Success Factors Tips for JAD/RAD Success Lessons Learned REFERENCES APPENDIX Brainstorming Structured Brainstorming Straight Talk Forcefield Analysis Root Cause Analysis List Reduction Balance Sheets Criteria Rating Weighted Voting Paired Comparison Team Feedback CASE STUDY FOR JAD/RAD SIMULATION Introduction to Case Study Research Phase Materials Planning Phase Materials Critiquing Materials